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Kind Reminder on Payment Safety during Spring Festival


Dear passengers and Eastern Miles members,

China Eastern Airlines attaches great importance to the rights and interests of our passengers and Eastern Miles members because we are dedicated to provide sincere services to our honored customers. As the Spring Festival travel peak is approaching, we would like to remind you to note the following:

1.  You are welcome to inquire and book air tickets for flights with China Eastern Airlines or Shanghai Airlines on the official website of China Eastern Airlines, www.ceair.com,or on the China Eastern Airlines APP. You can also dial the 95530 hotline or go to online/retail stores operated or authorized by China Eastern Airlines to make inquiries and/or reservations.

2.   If your air tickets for our flights were not purchased through the aforementioned channels, please validate the ticket on the official website of China Eastern Airlines or on the China Eastern Airlines APP.

3.  Call 95530 for help in the event of a failure to register on the official website of China Eastern Airlines/China Eastern Airlines APP, or to use your Eastern Miles member account.

4.  Please note that 95530 is the only official customer service hotline and text message service number. China Eastern Airlines will only contact you with this number about your order or transaction information. Should you have any questions, please dial 95530 for help.

5.   If you find fraudulent activity in purchasing a ticket through unofficial channels, report it to the police in time to have the lawbreakers investigated.

Thank you for choosing China Eastern Airlines. We wish you a pleasant trip and a happy new year.

China Eastern Airlines



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